Frequently Asked Questions

Find quick answers to common questions about our service, billing, and technical support.

Email Support

Get help via email

help.birthplan@gmail.com

Message Support

Contact via google form

Contact Form

General

3 questions
What is your service about?

Our birth plan web app helps expectant parents create, organise, and share their birth preferences with healthcare providers. It offers a clear, guided process to define choices for labour, delivery, and postpartum care, ensuring everyone involved is informed and on the same page.

How do I get started?

Just start from scratch on our form and fill out the relevant information to create your ideal birth plan. You can save your progress and continue later if needed - no account is required.

Is this service free?

Yes! Our birth plan web app is completely free to use. You can create, save, and share your birth plan without any charges, subscriptions, or hidden fees.

Form Help & Guidance

6 questions
How do I start over?

Click the "Start Over" button in the top right corner of the form. This will reset all fields so you can begin again from scratch.

Why won't the form move to the next page?

The form will only progress when all required fields on the current page have been completed. Check for any highlighted sections or messages indicating missing information.

I can't get it to start over cleanly - what should I do?

If the form is not resetting as expected, try clearing your browser's cache and cookies. You can follow instructions for Chrome and other browsers here: Clear cache & cookies – Google Support

Do I need to create an account to use the form?

No account is required. Your progress is saved directly in your local browser, so you can come back to it on the same device and pick up where you left off.

Why is part of the form disabled?

Some choices make other sections not applicable. For example, selecting a planned Cesarean birth will remove questions about labour positions and certain delivery equipment.

Can I fill out the form on my phone or tablet?

Yes, our form is fully mobile-friendly and works on modern smartphones, tablets, and computers. We recommend using a device with a stable internet connection for the best experience.

Sharing & Printing

1 questions
How do I download or print my birth plan?

When viewing your completed birth plan, click the three dots next to the save icon in the PDF preview. From there, you will see an option to print or download.

Accessibility & Language

1 questions
Can I increase text size or enable high-contrast mode?

Not at the moment, but these features are planned for a future update.

Content & Medical Choices

1 questions
Do you provide medical advice or only help record preferences?

We do not provide any medical advice. Our service is for recording preferences and offering general resources only. For any medical guidance, please consult your doctor or midwife.

Troubleshooting

2 questions
My browser says storage is full - how do I free space?

You can clear unused site data or cached files from your browser settings. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data. Be sure to back up any important local data before doing so.

The form looks “stuck” after a choice - how do I refresh safely?

First, check if the choice you made disables other sections - this may be intentional. If it appears frozen, refresh the page; your progress is saved locally in your browser and will still be there when you return on the same device.

Privacy & Data

1 questions
What data do you store and for how long?

Your birth plan content is saved only in your local browser — nothing you type into the form is sent to our servers or stored remotely. However, when you visit our website, standard analytics and behaviour tools (including Google Analytics and Hotjar) may collect anonymous usage data such as pages visited and interactions. This is governed by your cookie consent choices. Contact form submissions are sent directly to our support email and are not stored in a database. See our Privacy Policy and Cookie Policy for full details.

Feedback & Roadmap

2 questions
How do I request a new feature or report a bug?

To submit a feature request or report any issues you encounter, please include as much detail as possible and reach out via our: Contact Us form

Do you have a public roadmap or changelog?

Not yet, but we plan to publish a roadmap and changelog so you can see upcoming features and recent updates.

Technical Support

2 questions
What browsers do you support?

Our web app works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.

Is my data secure?

Your birth plan content never leaves your device — it is stored entirely within your local browser and is not transmitted to any server. Our website uses analytics tools (Google Analytics, Hotjar) that may collect anonymous behavioural data under your consent preferences. We use HTTPS for all connections. For full details on what is collected and how, please review our Privacy Policy.

Still have questions?

Can't find what you're looking for? Our support team is here to help.